Shipping policy

Delivery

Freight costs are automatically calculated on online checkout. If no freight rates are found for your order, we will contact you within 2 business hours AEST.

Custom orders require custom freight.

Please allow 7-14 days for delivery from the date your payment is received.

Overseas Delivery

For deliveries to addresses outside of Australia, delivery time after payment processing may take 1-3 weeks.

All customers have the option of purchasing insurance and/or registered mail, which is the only way to obtain some protection for their purchase if it is lost during transit. Packages lost during mail transit will not be reimbursed unless they have been insured and have used registered mail, and only then will customers be able to make a claim via the Australia Post. Unless the customer elects insurance, we do not provide refunds if a package or packages become lost in the mail.

Please note, express delivery does not include insurance. We highly recommend that you choose insured delivery to obtain some protection for your purchases.

Typographical Errors

In the event that any prices for products provided are declared by us as being listed incorrectly as a result of a typographical error or otherwise, we reserve the right to refuse or cancel any orders placed against the declared incorrect price, regardless of whether or not the order and transaction has already taken place. In circumstances where your credit card has already been charged or payment for the incorrect price has been direct debited, we will immediately arrange to credit your credit card or your account against the incorrect amount and process a new order at the correct price.